Stationery Terms and Conditions

 

Our Collections

Ordering from our existing collections is the perfect option for brides/grooms who know what they want when they see it. Get your stationery sorted quickly, and at a more affordable price than creating a suite from scratch. 

How it works

Once you've chosen your preferred collection, or if you'd like more information simply fill out the contact form to get in touch. We'll get back to you within 2 days, and from there we'll get all the information we need to provide you with a quote. 

If you're happy with the quote, we'll invoice you for the deposit of 50%. After payment is made, you send us your text and we'll prepare the artwork.

You'll receive a digital proof within a week. Here is where you let us know if any changes are needed to the copy.

You approve the artwork and then we send it off to print, order your envelopes and any other items. Allow approximately 2-4 weeks for most items (letterpress and foil may take longer).

Once your stationery is ready we'll invoice you for the remaining balance payment. Once this is paid, we'll either ship the goods to you, or contact you to arrange a pick up from our studio in Abbotsford. 

Please note: one of the ways we keep our prices reasonable is by providing your invites unassembled. If you'd like us to assemble them we're more than happy to, but will need to charge a little extra. Let us know if you'd like us to do this. 

 

Changes to Paper and Envelopes

We'll go through paper and envelope options with you at the time of quoting, and you will make your final selection at the time of confirming your order. State Of Reverie is unable accommodate new change requests to your paper or envelope selections once an order has been placed.

 

Changes to Collection Designs

Change Fees may or may not apply when changing your selected collection’s design/layout. Minor typographic and content changes do not incur additional fees, nor do colour changes. Further changes to designs are quoted as required at a rate of $60 per hour. 

 

Changes to Item Quantities

Please confirm final quantities before placing your order, State Of Reverie does not refund requests for lower quantities than ordered. In the event you would like to increase your item quantities, we will issue an invoice to account for this additional cost. We always recommend ordering extras just in case you need more invites, as the printing prices for low quantities are much higher than your initial batch.

 

Reprints

Your approval in writing via email acts as final approval of the designs exactly as they appear within the Digital Proof. Changes requested beyond this point will incur reprinting fees. In no event will State Of Reverie be responsible for incorrect text that has been approved by the customer, so please check the digital proof carefully!

If there are errors discovered within the text after the digital proof has been approved, State Of Reverie will revise the design without charge, however the customer will be responsible for the re-printing of the printed material at a 30% discount of the original cost of the item(s). Reprints required within less than 10 business days will incur a rush fee, calculated at 50% of the cost of each item to be reprinted.

If final prints do not match the designed content represented in the Digital Proof that has been approved, we will offer a reprint of the order free of charge and without rush fees to remedy these errors.

 

Returns

Due to our products being custom made, State Of Reverie cannot offer returns or exchanges of any kind in the event of customer dissatisfaction or order cancellation. We suggest booking an appointment to visit our studio or ordering a sample pack, if you are unsure about paper and finishing choices, prior to placing your order. 

 

Ownership

All artwork and images are owned by State Of Reverie and we maintain full legal ownership of the artwork included within our printed stationery. Under no circumstances may State Of Reverie artwork be reproduced or repurposed within any print or digital media, resold or otherwise used for commercial gain. 

 

Prices

Prices quoted are valid for 30 days only, and are subject to change without notice after this point.

 

Shipping & Delivery

Shipping is provided through Sendle and charged at a flat rate fee. 

Delivery times are listed within the Shipping Information page of our website, outlining when your items will ship, depending on item type. Please check the production timeline on each product page and the shipping timelines to make sure that the delivery date will be suitable for you. Rush orders may be possible under certain circumstances. Please contact us if you require a rush order and we’ll do our best to accomodate. Fees apply.

State Of Reverie is located in Melbourne, and ships to customers worldwide. Tracking information is provided with every package.

International shipments are subject to duties and taxes determined by the country to which we are shipping, and will be assessed by your local customs bureau. State Of Reverie is unable to offer information regarding importation fees, and strongly encourages you to inquire with your local customs bureau for information prior to placing an order. These fees are the sole responsibility of the customer, and will not be represented in your cart upon placing your order. Local taxes applied to products on our website are unable to be refunded for international orders. 

 

 

Custom Designs

 

How it works

Our custom service is for brides/grooms who want something unique. It may be that you want to reflect your wedding styling closely in the stationery, or you have a particular idea in mind that you want us to bring to life. 

The process starts with a consultation over the phone or in person. We discuss what you're looking to achieve with your wedding stationery and styling, which allows us to put together a quote. 

Once the quote is approved and deposit paid, we get started on creating your dream stationery. 

The process includes presentation of 3 x mood boards, of which you choose your favourite. We then design an invite which matches this look and feel and allow 3 x rounds of changes to the artwork. Once finalised, we then we roll out the look and feel across all your stationery pieces. 

 

Changes to Paper and Envelopes

Please make final design and paper selections for your stationery when finalising your order. State Of Reverie is unable accommodate change requests to your paper or envelope selections once an order has been placed. Your written approval of a quote and subsequent payment of deposit indicates that you have accepted the paper and envelope choices provided.

 

Changes to Designs

Any additional changes past the allocated 3 rounds of changes, may incur extra design fees quoted on a case by case basis at a rate of $60 per hour, billed in 1 hour increments. 

 

Changes to Item Quantities

Please confirm final quantities before finalising your order. State Of Reverie does not refund requests for lower quantities than ordered. In the event you would like to increase your item quantities, we will issue an invoice to account for this cost.

 

Reprints

Your signature on the Digital Proof acts as final approval of the designs exactly as they appear within the Digital Proof. Changes requested beyond this point will incur reprinting fees. In no event will State Of Reverie be responsible for incorrect text that has been approved by the customer. 

If there are errors discovered within the text after the digital proof has been approved, State Of Reverie will revise the design without charge however, and the customer will be responsible for the re-printing of the printed material at a 30% discount of the original cost of the item(s). Reprints required within less than 10 business days will incur a rush fee, calculated at 50% of the cost of each item to be reprinted. 

If final prints do not match the designed content represented in the Digital Proof that has been approved, we will offer a reprint of the order free of charge and without rush fees to remedy these errors.

 

Returns

Due to our products being custom made, State Of Reverie cannot offer returns or exchanges of any kind in the event of customer dissatisfaction or order cancellation. We suggest booking an appointment to visit our studio and view samples if you are unsure about paper and finishing choices, prior to placing your order. 

 

Ownership

All artwork and images are owned by State Of Reverie and we maintain full legal ownership of the artwork included within our printed stationery. Under no circumstances may State Of Reverie artwork be reproduced or repurposed within any print or digital media.

 

Prices

Prices are quoted to each customer based on your unique requirements. Quotes are valid for 30 days only, and are subject to change past this time.